WGR is a great place. We enjoy walking around their huge floor space and getting all sorts of ideas for decorating our home.
 

We have always known the importance of customer service and how it can boost customer retention and better word-of-mouth. Like you as a satisfied customer, satisfied customer may help promote business through word-of-mouth.
 

Their support on returning an item due to poor quality is terrible.
I bought a recliner and when I took it home after waiting more than 3 weeks for it. Wasnt anything like the one in the store, so I returned it. and the representatives acted like i was the first person to ever return anything. So after finally making the return they of course charged 10% restocking fee, they told me that i would have a check in the mail 5-7 days. (even though I paid in full with my debit card). It has now been 3 weeks after returning it and I still have no check. I called customer service and the guy told me that they now have to wait until they "close the books" and could not tell me how long that would take. He also said that it would be even longer because someone in their finance department was on maternity leave. I thought that being northeastern wisconsins largest furniture store would have more than one employee in the finance department. I guess they don't know how to run a GOOD business, terrible customer support, I hate WG&R.