Appleton Blog Logo by Jeff Lindsay
The Appleton Blog features one of America's
best communities: Appleton, Wisconsin.

Jeff Lindsay is an author of Conquering Innovation Fatigue. See InnovationFatigue.com for more info.
Also follow me on Twitter.

Archives

  • September 2019
  • December 2018
  • July 2018
  • November 2017
  • September 2017
  • December 2016
  • July 2016
  • October 2015
  • September 2015
  • June 2015
  • February 2015
  • December 2014
  • November 2014
  • August 2014
  • July 2014
  • April 2014
  • February 2014
  • January 2014
  • November 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • March 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • March 2012
  • February 2012
  • December 2011
  • November 2011
  • October 2011
  • August 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009
  • September 2009
  • August 2009
  • July 2009
  • June 2009
  • May 2009
  • April 2009
  • March 2009
  • February 2009
  • January 2009
  • December 2008
  • November 2008
  • October 2008
  • September 2008
  • August 2008
  • July 2008
  • June 2008
  • May 2008
  • April 2008
  • March 2008
  • February 2008
  • January 2008
  • December 2007
  • November 2007
  • October 2007
  • September 2007
  • August 2007
  • July 2007
  • June 2007
  • May 2007
  • April 2007
  • March 2007
  • February 2007
  • January 2007
  • December 2006
  • November 2006
  • October 2006
  • September 2006
  • August 2006
  • July 2006
  • June 2006
  • May 2006
  • April 2006
  • March 2006
  • February 2006
  • January 2006
  • December 2005

Appleton Resources

Other Suggested Links

Other Blogs from Fox Cities Folks

Friday, July 27, 2018

 

A World of Difference: Storm the Lawn Pro (Recommended) vs. TruGreen (a.k.a. Chemlawn)

As I write, two very professional and knowledgeable technicians from the local Storm the Lawn Pro lawn care service are treating the lawn here in Appleton for a family member. I had some questions about the lawn and the best way to cope with some problems, and got some helpful guidance from them. I'm impressed with the technicians and glad that Storm the Lawn Pro was recommended to me by a local contractor.

Before they came, I initially tried to get help from ChemLawn, now rebranded as TruGreen. I used ChemLawn years ago and was fairly happy with them. I have met one of TruGreen's local technicians and think they are also professional and knowledgeable, but am frustrated with the remote customer service out of Indiana, I think. There were multiple gaps in communication and details that had been improperly input into our account information.

For communication about upcoming service, the options were a call from a machine or a text (from a machine). No way to get both! When I explained that I wanted to make sure I was there when the technician came and wanted some kind of personal communication,  I got a lecture about how they are a lawn care company, not a plumber or home repair service, and that "in this day and age" you can't expect personalized service.

That was pretty frustrating, because in this day and age the smart companies are using technology to provide better communication and more personalized service, not less of both. I also learned that what sales tells you and what customer service thinks you have been told is not the same. There were communication gaps and flaws of several kinds before we even got started with the first visit. I canceled the service, but I still think the people they hire out here are going to be good ones.

I may have been really happy with TruGreen also, but their remote customer service got in the way for me. Many others are happy with them, so don't let me little frustrations change your ming if you want their service. But I was very happy with Storm the Lawn Pro's service. I hope the results will be consistent with my initial positive impression.

Labels: , , , ,


Comments:
Great comparison. As a small lawn care company I have always the pros and cons of each company. Thanks for analyzing.
 
I had some issues with TruGreen in the past, I've found my best results with whatever this company has been using, keep forgetting to ask the what it is
 

lawn care services :what a great article!informative about the differences of the 2 companies.
 
Welcome to our lawn care Belleville IL team. Focus Lawns is a local company that has years of experience maintaining landscaping and lawns. Let our lawn care experts help devise a good maintenance schedule for your lawn and yard. Call today to schedule a time for us to come out and give you a free quote!



Address: 1659 N Church Belleville, IL, 62221

Phone: (618) 400-0930

business email: lawncarebellevilleil@gmail.com
 
Post a Comment



<< Home